Frequently Asked Questions
Everything you need to know about our luxury cashmere and services.
What makes Guest In Residence cashmere unique?
We specialize in 'future heirlooms.' Our knitwear is crafted from 100% high-grade Mongolian cashmere, designed with a focus on longevity, vibrant color, and a superior hand-feel that softens with every wear.
How should I care for my cashmere pieces?
To preserve the life of your garments, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and never hang your knitwear, as this can cause stretching.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Shipping costs and delivery windows are calculated at checkout based on your location.
Can I return or exchange an item?
Yes, we accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How do I find my correct size?
Our pieces generally fit true to size, intended for a comfortable, classic silhouette. You can find specific measurements for every garment on our Size Guide located on each product page.
Do you offer international shipping?
Yes, Guest In Residence ships to most countries globally. Duties and taxes are calculated at checkout for a seamless delivery experience without hidden fees.